General Returns

You may return your Burnt Orange Boutique purchase for a Gift Voucher providing it meets the following criteria;

  • Unworn
  • Unwashed
  • No Stains
  • Without Perfume or Deodorant Smell
  • All tags still attached to item

We do not offer returns on sale items or earrings.

Returns must be sent back within 7 days of the date you received your order. Burnt Orange Boutique reserves the right to deny any returns that are received outside these conditions.

Unfortunately we do not offer exchanges. The cost of return shipping is at the customers expense and is non-refundable. Please return items via a traceable mail service as Burnt Orange Boutique is not responsible for lost packages returned back to us.

Please allow up to 3 business days for all returns to be processed from the date it is received by Burnt Orange Boutique.

Once your return has been processed, you will be notified via the email address provided in your Burnt Orange Boutique order. You will receive a separate email containing your Gift Voucher details and how to use your Gift Voucher. Please ensure to check your Junk & Spam inboxes for all emails from Burnt Orange Boutique.

*All Pre-Order orders are in accordance with our General Returns Policy.

Swim Returns

All swimwear must be returned with original hygiene stickers attached. Swimwear returned soiled or without hygiene stickers attached will be denied and returned back to the customer.

Afterpay Returns

All orders made with Afterpay are in accordance with all Burnt Orange Boutique return policies. Once your order has been processed, you will be issued with a Gift Voucher and you will continue to pay your Afterpay installments.
For more information on Afterpay’s terms & conditions, you can visit Afterpay’s website here.
For FAQ’s relating to Afterpay, please see here.

Faulty Returns

On the slight chance that you do not receive your purchase in perfect condition due to a manufactured fault or you feel that the item is significantly different fro the image and description displayed online, please email us at info@burntorangeboutique.com.au immediately before returning the item back to us with a description and image of the fault/discrepancy.
Once approved, we will then be able to cover the return postage cost and issue you with a prepaid postage slip (applicable to only Australian orders within 14 days of the purchase date). Please complete your returns form explaining the fault and post the item back to us.

Failing to include the postage receive will unfortunately disallow us to reimburse you for the returned shipping cost. Please note that the return shipping cost can be reimbursed with only a Gift Voucher for Burnt Orange Boutique. If we are unable to determine/approve a manufacturing fault or if a garment is significantly different from the image and description displayed online we unfortunately will not be able to reimburse you for the return shipping cost.

Refunds

In compliance with Australian Consumer Law, Burnt Orange Boutique is not required to provide a refund for sizing, fit or change of mind returns. For example, should you make the wrong selection, need a different size or change your mind, within compliance with Consumer Rights Burnt Orange Boutique is not obligated to offer a refund.

If there is a major fault with the style you’ve purchased, we will offer to replace it where available. If we cannot replace the style, we will offer a Burnt Orange Boutique gift voucher or refund.  All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at the discretion of Burnt Orange Boutique.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund